"Gram" imposes changes on The Breakdown, displeasing the crew. Katie gives up on journalism; Carol tries to use "tough love" on her, but sees her as a child and coddles her. Katie discovers proof that Gram owns Biscuit Blitz and orchestrated the hack. Greg admits he was wrong to fire her, and they confront Gram, who threatens them. Carol tells Katie that she'll never succeed if she gives up. Supported by the entire crew, Katie and Greg create a false broadcast to distract Gram, separately conduct a real broadcast to expose her, and trick her into incriminating herself on the air. The board of directors fires Gram, saving everyone's jobs. When Greg and Katie nearly kiss, Greg claims it is a British custom; he kisses the entire crew. Katie tells Carol that she will always need her mother; they leave the office arm in arm.